Privacy Policy & Terms

Last updated: January 2025

Nova Vend is committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information when you interact with our website, machines, and services.

1. Information We Collect

We collect the following types of information:

  • Contact Information: Phone numbers and email addresses provided when requesting a machine or filling out our contact form.
  • Transaction Data: Purchase history, payment method used, and timestamps from machine interactions (no payment credentials are stored).
  • Usage Data: Machine interaction logs for service improvement and inventory management.
  • Location Data: General location (city/institution) of machine deployments for operational purposes.

2. How We Use Your Information

  • To contact you about your machine request or partnership inquiry
  • To manage and optimize machine inventory and performance
  • To process and verify payments through certified payment partners
  • To send service updates and important notifications
  • To analyze sales trends and improve our services
  • To comply with legal and regulatory requirements in Ethiopia

3. Data Security

We implement industry-standard security measures to protect your data, including SSL encryption for all data transmissions, secure cloud storage with access controls, and regular security audits. Payment processing is handled by certified payment service providers (TeleBirr, CBE Birr) and we never store payment credentials.

4. Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share data with: payment processors (for transaction processing), location partners (aggregated sales data only), and regulatory authorities (when required by Ethiopian law).

5. Your Rights

You have the right to access your personal data, request corrections, request deletion of your data, and opt out of marketing communications. To exercise these rights, contact us at privacy@novavend.et.

6. Terms of Service

By using Nova Vend machines or this website, you agree to:

  • Use our services only for lawful purposes
  • Provide accurate information when making requests
  • Not tamper with, damage, or attempt to hack our machines
  • Comply with all applicable Ethiopian laws and regulations

7. Contact

For privacy-related questions or concerns, contact us at:
privacy@novavend.et
Nova Vend, Addis Ababa, Ethiopia